Trouble With Tiscali ?

[onthecut]

Hi all.

Anyone else been having access trouble with Tiscali ? Have been unable to get on line three days out of the last five. First call to them and they said back on in 24 hours -- and it was -- then went off again. Second call, the girl said they had a problem affecting every one on the 0,38 number, but would be fixed withing 24 hours. To be fair, it is indeed back on.
As a matter of interest, how does that four character number work --- didn't know you could have numbers that short !

Mike.

[stu]

Tiscali's service is dreadful - we've had lots of total outages over the last few months, and even when it is up I get loads of random DNS errors.

[onthecut]

Hi Stu.

Shame if that's getting to be the case. I've been with them some time and they've been OK for me, so far. The two worst providers I ever used were AOL and Freeserve.

Mike.

[Ciaran]

Sadly, this is just the order of the day for Titsup-scali.

I first encountered them about 8 or 9 years ago. They purchased an ISP I used to use (LineOne), and service went through the floor. Since then, they've had a fairly consistent track record of buying competent ISPs, and ruining them.

What scares me is they've recently bought Pipex, who I have a lot of business customers hosted with, time for a mass migration I think.
I hear that on the DSL side, they've started moving a lot of Pipex and Nildram business customers onto the 'noob pipe', sharing with all the fiver a month bargain basement accounts. There have been widespread service outages of 3-5 days in some cases apparently

The next step in their plan is to sack a few hundred staff and move tech support and customer service to call centres in India and north Africa, all part of improving the service to you, of course...

The sad thing about Tiscali is they don't know too much about the ISP business, but they're pretty good at acquiring other providers, they are known as the Borg of the ISP world, only service gets worse with each takeover.

Ciarán